Frequently Asked Questions – Urviya
Sizing & Fit
How do I select my size?
→ Each product page has a detailed size chart. We recommend reviewing it carefully before placing your order to ensure the perfect fit for your handcrafted piece.
Quality & Craftsmanship
How can I be assured of the quality of Urviya products?
→ Every Urviya creation is made by skilled artisans, using only the finest fabrics and traditional craftsmanship. Each product passes through 5 layers of quality checks before reaching you, so you can trust its authenticity and finish.
How do I care for my garment?
Urviya garments are delicately hand-embroidered. To preserve their beauty, we suggest gentle hand wash or dry cleaning only. Machine washing may damage the intricate threads and detailing.
Do you customize products?
Yes, we do offer customisations on special request. For minimal additional cost, our team can personalise your piece to suit your preference. Simply reach out to us on WhatsApp at +91 9176710937, and we’ll be happy to assist. Please note that customised products may have different return or exchange policies, which will be shared with you at the time of request.
Payment, Shipping & Delivery
How can I make payments on the website?
→ We accept secure online payments through major cards, UPI, and net banking. All transactions are safe and encrypted.
When will I receive my order?
→ Once your order is confirmed, we usually dispatch it within 3–5 working days. Delivery timelines may vary based on your location, but we’ll keep you updated every step of the way.
How can I track my order?
→ You’ll receive a tracking link on your registered email/phone once your order is shipped. You can check real-time updates until it reaches your doorstep.
Which shipping partners do you use?
→ We partner with trusted and reliable courier services such as Delhivery and Bluedart to ensure safe and timely delivery of your Urviya product.
I have received only part of my order. When will I get the rest?
→ We ship all your pieces together as soon as they are ready. In case you receive only part shipment, please reach out to us on admin@urviya.in and our customer care team will look into it as soon as possible.
I want to change my address/size/phone number for a pending order. What should I do?
→ Please reach out to us at admin@urviya.in at the earliest, and our team will assist you with the changes if your order hasn’t been dispatched yet.
Exchange, Refund & Cancellations
How can I exchange my product?
→ If you’d like to exchange your order, please write to us within 7 days of delivery. The product must be unused, unworn, and in its original packaging. Once we receive and inspect the returned piece, we’ll arrange for your exchange.
I want to cancel my order and get a refund. Who should I contact?
→ You can email us at admin@urviya.in with your order details. If your order hasn’t been dispatched yet, we’ll process the cancellation and initiate your refund. Once dispatched, cancellations are not possible.
✨ At Urviya, every piece is more than clothing — it’s a story of tradition, patience, and belonging. We want your experience to be as meaningful as the craft itself.
